Our returns and exchanges policy follows the consumer protection standards established in the United Kingdom, ensuring that you have a fair, transparent, and secure shopping experience.
You have the right to request the return or exchange of a product within 14 calendar days from the date of delivery. This period allows you to evaluate the item and decide whether it fully meets your expectations.
For a return or exchange to be accepted, the following conditions must be met:
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The product must be in perfect condition, with no signs of misuse.
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The original packaging and all accessories must be intact.
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The item must be in a suitable condition for resale.
Once the returned product has been received and inspected, we will issue a refund using the same payment method used for the purchase, within 7 working days. In the case of exchanges, replacement is subject to product availability in stock.
Important:
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Customized or made-to-order products may not be eligible for return, except in cases of defect.
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Return shipping costs may be the responsibility of the customer, except in cases of defective products or shipping errors.
Before sending any item back, please contact our customer service team to receive the proper instructions.